As a third party logistics company, the Thomasholmes mission is to decrease freight management inefficiencies and to provide maximum hard and soft cost savings for our customers in the process of shipping LTL (less than truckload) or truckload freight and small package freight by providing logistics solutions through our powerful and proprietary web-based proprietary transportation management system, the Thomasholmes Rater, and integrated managed transportation services.
The Thomasholmes vision is to establish ourselves as the best logistics service provider by garnering the respect of our shippers and developing successful and satisfied customers and employees by focusing on our niche: re-engineering the approach to solving our customers logistics processes and freight management needs, especially those who ship freight via less-than-truckload (LTL).
When it comes to our customers, carriers, and business partners, Thomasholmes believes in setting proper expectations of what we provide. We communicate openly to troubleshoot issues, allowing for the creation of sustainable solutions.
Thomasholmes doesn’t believe in making changes if it’s not a long-term solution. The worst thing for us to hear is, “Why did you make this change? It was already working so well!” Don’t fix what isn’t broken, unless it provides a road map to increased productivity and bottom-line savings.
Whether it’s a new engagement with a shipper or bringing on a new employee or carrier, Thomasholmes aligns their goals with our goals. When we clearly state our goals to each party in our ecosystem, we often find we accomplish our goals more efficiently.
Thomasholmes applies lean practices to eliminate wastes within our organization to provide better service to our employees and our customers. This allows us to stay strong in all aspects of our business.
The more we know about our customers’ business and freight management needs, the more hard and soft costs savings we can uncover. Additionally, with tenured employees we don’t waste time having to replace your dedicated freight management customer service reps and get them up to speed. In the nearly two decades we’ve been in business, more than 75% of our employees who started with us as we grew are still employed.
As a shipper, undoubtedly you know that if you don’t have happy carriers, it’s hard to negotiate rates year to year and also during tight capacity crunches, hard to secure transportation. It’s a fine dance our Carrier Relations team has learned and passed onto our freight specialists and customer service reps. Our proactive approach to invoice consolidation and freight analysis reports not only allows us to always look out for our customers but also to understand that without our carriers, we wouldn’t have as strong of a business.
Third-party logistics or freight logistics have held a negative connotation in the marketplace. We decided to create a better solution for our customers and bring a new perspective of third-party logistics.
We understood the frustration of the industry. Companies struggled to schedule shipments, establish relationships with carriers and managing freight claims.
That’s why we designed a solution that offered a combination of technology and team members working together to provide a seamless shipping experience.
We’re pleased 90% of customers who begin shipping with Thomasholmes are still actively shipping with us today. It was always our goal to nurture long-term relationships with our customers and our carriers.
Our philosophy is simple: we’ll continue to improve until the needs of our customers, their customers, our carriers, and our vendors are met.
Schedule a consultation today with a Thomasholmes Account Executive and get closer to problem-free shipping than ever before.
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